To Box Or Not To Box

At Go Communications, we believe packaging is more than just wrapping. It’s about care, precision and making sure every piece of equipment reaches our customers in the best possible condition.

From the moment an order is placed to the second it arrives at your door, we put thought into every detail. When you invest in quality, you should expect nothing less in return.

The Evolution of Packaging: From Banana Boxes to Perfection

A long time ago, in a galaxy far, far away... the used networking market was a wild west where buying a switch or router meant it could arrive in nothing more than bubble wrap or worse, a repurposed banana box that had recently been used to deliver someone’s groceries. (Yes, that actually happened to me once.)

For years, bubble wrap was the go-to choice. It’s cheap, practical, and still widely used today. But while it does the job, not all customers want their high-end networking gear turning up looking like a takeaway delivery.

Why Packaging Matters More Than You Think

Some customers are forwarding the equipment to their own clients and need it to arrive looking professional. Others may be making a case for buying used equipment but don’t want their boss or procurement team thinking they’ve just ordered a second-hand toaster off eBay.

That’s where refurbished makes all the difference. Unlike standard used equipment, it’s been tested, cleaned, repaired (if necessary), and presented properly and presentation is everything.

Take refurbished phones, for example: they don’t arrive in a scruffy, torn-up box they come in sleek packaging, complete with accessories, making them feel like new. That’s exactly what we aim for.

Ash’s Perspective: The Detail That Makes a Difference

Ash, one of our Logistics Warehouse Operatives, takes real pride in making sure every package is done properly.

"I love what I do because I know that when a customer opens their box, they’re getting something that’s been packed with care. We never send anything out unless it’s done right, because presentation matters. Customers can buy with confidence knowing their hardware is professionally packaged. It’s not just thrown together. Each box is chosen specifically for the product, and we even worked with manufacturers to create a custom box that fits both 1U and 2U servers. A lot of effort went into getting it right, and I’m really proud of that. "

Packaging: The Perfect Fit

Once a networking device has been refurbished, it moves on to packaging, where we obsess over getting it just right.

• Too big a box? You end up with wasted space, higher shipping costs, and that classic moment of opening a giant package to find a tiny device rattling around inside. (We’ve all been there.)
• Too small a box? Not enough padding means that one unlucky drop could undo all the hard work spent refurbishing it.

So, early on, we spent time testing different packaging setups, working with our logistics team to tailor the perfect fit for each device. And, sure, over the years, we’ve made small tweaks and improvements, but what’s been the result?

 - Less than 1% of deliveries damaged
 - Lower insurance costs
 - Reduced wasted shipping charges
 - No more customers shaking the box and wondering why it sounds like a maraca

Most importantly, it saves our customers time and time is something you can’t get back.

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