Go Maintain Support Features
| Key Features | Cisco SmartNet® TAC | Gold Partner Shared Support with TAC | Go Maintain NO Frills Hardware Break-fix only |
|---|---|---|---|
| 24 hour Telephone Service | YES | YES | YES |
| Access to TAC | YES | YES | NO |
| Remote access diagnostics | YES | YES | NO |
| Access to Software updates and upgrades | YES | YES | YES |
| Hardware replacement NBD | YES | YES | YES |
| Hardware replacement 4hour | YES | YES | YES |
| Access to spares for disaster recovery | YES | YES |
